Project Design and Management
Vol. 5 Núm. 2 (2023)
ISSN: 2683-1597
Metodología de implementación de proyectos de Sistemas de Gestión de Conocimiento
Publicado Jun 15, 2023
Resumen
La gestión del conocimiento en las instituciones de educación superior es un área de investigación cuyo desarrollo se ha incrementado en los últimos diez años. Los Sistemas de Gestión de Conocimiento (SGC) permiten implementar las soluciones para atender las brechas de conocimiento mediante proyectos. Con esta investigación fundamentada en una de revisión de literatura hermenéutica, se analizan modelos de gestión de conocimiento prescriptivos o híbridos para instituciones de educación superior y metodologías generales de implementación de sistemas de gestión de conocimiento. Con base en los resultados de este análisis se propone una metodología de implementación de proyectos de sistemas de gestión de conocimiento con un enfoque ágil e incremental y considerando las recomendaciones del estándar ISO 30401 sobre requerimientos de SGC. Se integran en la metodología propuesta otras metodologías propias de la disciplina de gestión de conocimiento como la auditoría de conocimiento y la evaluación de madurez de gestión del conocimiento, así como otras metodologías de análisis, diseño y desarrollo de soluciones.
Palabras clave:
Gestión de conocimiento, Metodologías de Sistemas de Gestión de Conocimiento, Instituciones de Educación Superior
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Cómo citar
Núñez Marín, G., & Alfonso, I. M. (2023). Metodología de implementación de proyectos de Sistemas de Gestión de Conocimiento. Project Design and Management, 5(2). https://doi.org/10.35992/pdm.5vi2.1631
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American Productivity & Quality Center. (2021). Knowledge Management Capability Assessment Tool [Website]. APQC. https://www.apqc.org/what-we-do/benchmarking/assessment-survey/knowledge-management-capability-assessment-tool
American Productivity & Quality Center. (s.f.). Interactive KM Framework [Website]. APQC. https://www.apqc.org/expertise/knowledge-management/interactive-km-framework
Arisha, A., & Ragab, M. (2013). Knowledge management and measurement: A critical review. Journal of Knowledge Management, 17(6), 873-901. https://doi.org/10.1108/JKM-12-2012-0381
Baptista Nunes, J. M. B., Kanwal, S., & Arif, M. (2017). Knowledge Management Practices in Higher Education Institutions: A Systematic Literature Review. IFLA World Library and Information Congress 83rd IFLA General Conference and Assembly, Wroclaw, Poland. http://library.ifla.org/1716/
Boell, S. K., & Cecez-Kecmanovic, D. (2014). A Hermeneutic Approach for Conducting Literature Reviews and Literature Searches. Communications of the Association for Information Systems, 34, 257-286. https://doi.org/10.17705/1CAIS.03412
Cheung, C. F., Li, M. L., Shek, W. Y., Lee, W. B., & Tsang, T. S. (2007). A systematic approach for knowledge auditing: A case study in transportation sector. Journal of Knowledge Management, 11(4), 140-158. https://doi.org/10.1108/13673270710762774
Collins, R. (2017, octubre 27). A Proven Approach for Developing Knowledge Management Strategy for 2018 and Beyond [Blog]. The APQC Blog. https://www.apqc.org/blog/proven-approach-developing-knowledge-management-strategy-2018-and-beyond
Cuadrado-Barreto, G. (2020). Gestión del conocimiento en la universidad: Cuestionario para la evaluación institucional. Revista Iberoamericana de Educación Superior, XI(30), 201-218. https://doi.org/10.22201/iisue.20072872e.2020.30.596
Daghfous, A., Ahmad, N., & Angell, L. C. (2013). The KCRM knowledge audit: Model and case illustration. VINE, 43(2), 185-209. https://doi.org/10.1108/03055721311329954
Dalkir, K. (2005). Knowledge Management in Theory and Practice (1.a ed.). Elsevier. https://doi.org/10.4324/9780080547367
de Freitas, V. (2017). Nivel de Madurez en Sistemas de Gestión del Conocimiento en Instituciones de Educación Superior: Un Estudio de Caso desde un Enfoque Holístico. GECONTEC: Revista Internacional de Gestión del Conocimiento y la Tecnología, 5(1), 83-102. https://www.upo.es/revistas/index.php/gecontec/article/view/1990
Demchig, B. (2015). Knowledge Management Capability Level Assessment of the Higher Education Institutions: Case Study from Mongolia. Procedia - Social and Behavioral Sciences, 174, 3633-3640. https://doi.org/10.1016/j.sbspro.2015.01.1082
Fernandes, J. M., Pereira, A. D. S., Reis, L. P., & Silva, S. E. (2019). Knowledge Management in public services: A model applied in a public university. Pensamento & Realidade, 34(3), 107-124. https://doi.org/10.23925/2237-4418.2019v34i3p107-124
Fteimi, N. (2015). Analyzing the Literature on Knowledge Management Frameworks: Towards a Normative Knowledge Management Classification Schema. ECIS 2015 Completed Research Papers, Spring, Paper 51. https://doi.org/10.18151/7217318
Girard, J., & Girard, J. (2015). Defining knowledge management: Toward an applied compendium. Online Journal of Applied Knowledge Management, 3(1), 1-20. https://www.iiakm.org/ojakm/articles/2015/volume3_1/OJAKM_Volume3_1pp1-20.pdf
Guevara B., J. C., Cavanzo N., G. A., & Pérez P., M. (2016). Framework de gestión del conocimiento (FGC) basado en capas. Visión electrónica, 10(1), 1-10. https://doi.org/10.14483/22484728.11609
Heisig, P. (2009). Harmonisation of knowledge management – comparing 160 KM frameworks around the globe. Journal of Knowledge Management, 13(4), 4-31. https://doi.org/10.1108/13673270910971798
International Organization for Standardization. (2018). Knowledge management systems—Requirements (Estándar ISO 30401:2018(E); p. 20). International Organization for Standardization.
Kulkarni, U., & Freeze, R. (2004). Development and Validation of a Knowledge Management Capability Assessment Model. ICIS 2004 Proceedings, 657-670. https://aisel.aisnet.org/icis2004/54
Lambe, P., & Tan, E. (2013). Knowledge Audit and KM Diagnostics—Workbook.
Liebowitz, J., Rubenstein-Montano, B., McCaw, D., Buchwalter, J., & Browning, C. (2000). The Knowledge Audit. Knowledge and Process Management, 7(1), 3-10. https://doi.org/10.1002/(SICI)1099-1441(200001/03)7:1<3::AID-KPM72>3.0.CO;2-0
Meghji, A. F., Mahoto, N. A., Unar, M. A., & Shaikh, M. A. (2020). The Role of Knowledge Management and Data Mining in Improving Educational Practices and the Learning Infrastructure. Mehran University Research Journal of Engineering and Technology, 39(2), 310-323. https://doi.org/10.22581/muet1982.2002.08
Miake, A. H. de S., Carvalho, R. B. de, Pinto, M. de R., & Graeml, A. R. (2018). Customer Knowledge Management (CKM): Model Proposal and Evaluation in a Large Brazilian Higher Education Private Group. Brazilian Business Review, 15(2), 135-151. https://doi.org/10.15728/bbr.2018.15.2.3
Milton, N., & Lambe, P. (2020). The Knowledge Manager’s Handbook: A step-by-step guide to embedding effective knowledge management in your organization. (2nd ed.). Kogan Page.
Moscoso-Zea, O., Luján-Mora, S., Cáceres, C. E., & Schweimanns, N. (2016). Knowledge Management Framework using Enterprise Architecture and Business Intelligence: Proceedings of the 18th International Conference on Enterprise Information Systems, 244-249. https://doi.org/10.5220/0005916002440249
Ojo, A. (2016). Knowledge Management in Nigerian Universities: A Conceptual Model. Interdisciplinary Journal of Information, Knowledge, and Management, 11, 331-345. https://doi.org/10.28945/3607
Pantoja Vallejo, A. (Ed.). (2015). Manual básico para la realización de tesinas, tesis y trabajos de investigación (2.a ed.). EOS Universitaria.
Perez-Soltero, A., Barcelo-Valenzuela, M., Sanchez-Schmitz, G., Martin-Rubio, F., Palma-Mendez, J. T., & Vanti, A. A. (2007). A Model and Methodology to Knowledge Auditing Considering Core Processes. The ICFAI Journal of Knowledge Management, V(1), 7-23. http://aperez.mx/Knowledge_Audit_ICFAI2007.pdf
Pierre, A., Ardines, S., & De Leon, A. (2017). Propuesta de un modelo de gestión de conocimiento colaborativo en la Universidad de Panamá: Caso de estudio Facultad de Informática, Electrónica y Comunicación. Revista Científica Centros, 7(1), 1-22. https://revistas.up.ac.pa/index.php/centros/article/view/278
Real Academia Española. (2020). Proyecto, proyecta | Diccionario de la lengua española. En «Diccionario de la lengua española»—Edición del Tricentenario. https://dle.rae.es/proyecto
Rubenstein-Montano, B., Liebowitz, J., Buchwalter, J., McCaw, D., Newman, B., & Rebeck, K. (2001). A systems thinking framework for knowledge management. Decision Support Systems, 31(2001), 5-16.
Secundo, G., Elena- Perez, S., Martinaitis, Ž., & Leitner, K.-H. (2015). An intellectual capital maturity model (ICMM) to improve strategic management in European universities: A dynamic approach. Journal of Intellectual Capital, 16(2), 419-442. https://doi.org/10.1108/JIC-06-2014-0072
Serenko, A. (2021). A structured literature review of scientometric research of the knowledge management discipline: A 2021 update. Journal of Knowledge Management, 25(8), 1889-1925. https://doi.org/10.1108/JKM-09-2020-0730
Smuts, H., van der Merwe, A., Loock, M., & Kotzé, P. (2009). A framework and methodology for knowledge management system implementation. Proceedings of the 2009 Annual Research Conference of the South African Institute of Computer Scientists and Information Technologists on - SAICSIT ’09, 70-79. https://doi.org/10.1145/1632149.1632160
Straujuma, A., & Gaile-Sarkane, E. (2018). An Alumni knowledge management model for sustainable higher education and research institution management. Journal of Business Management, 15, 77-88. https://doi.org/10.32025/RIS18011
Taheri, L., Shafazand, M. Y., Pa, N. C., Abdullah, R., & Abdullah, S. (2017). A knowledge audit model for requirement elicitation: A case study to assess knowledge in requirement elicitation. Knowledge and Process Management, 24(4), 257-268. https://doi.org/10.1002/kpm.1553
Tiwana, A. (2000). The knowledge management toolkit: Practical techniques for building a knowledge management system. Prentice Hall PTR.
vom Brocke, J., Simons, A., Riemer, K., Niehaves, B., Plattfaut, R., & Cleven, A. (2015). Standing on the Shoulders of Giants: Challenges and Recommendations of Literature Search in Information Systems Research. Communications of the Association for Information Systems, 37, 205-224. https://doi.org/10.17705/1CAIS.03709
Wiig, K. M. (1993). Knowledge Management Foundations—Thinking about Thinking—: How people and organizations create, represent, and use knowledge (Texas). Schema Press.
Zabaleta de Armas, M. I., Brito Carrillo, L. E., & Garzón Castrillón, M. A. (2016). Modelo de gestión del conocimiento en el área de TIC para una universidad del caribe colombiano. Revista Lasallista de Investigación, 13(2), 136-150. https://doi.org/10.22507/rli.v13n2a13
American Productivity & Quality Center. (2021). Knowledge Management Capability Assessment Tool [Website]. APQC. https://www.apqc.org/what-we-do/benchmarking/assessment-survey/knowledge-management-capability-assessment-tool
American Productivity & Quality Center. (s.f.). Interactive KM Framework [Website]. APQC. https://www.apqc.org/expertise/knowledge-management/interactive-km-framework
Arisha, A., & Ragab, M. (2013). Knowledge management and measurement: A critical review. Journal of Knowledge Management, 17(6), 873-901. https://doi.org/10.1108/JKM-12-2012-0381
Baptista Nunes, J. M. B., Kanwal, S., & Arif, M. (2017). Knowledge Management Practices in Higher Education Institutions: A Systematic Literature Review. IFLA World Library and Information Congress 83rd IFLA General Conference and Assembly, Wroclaw, Poland. http://library.ifla.org/1716/
Boell, S. K., & Cecez-Kecmanovic, D. (2014). A Hermeneutic Approach for Conducting Literature Reviews and Literature Searches. Communications of the Association for Information Systems, 34, 257-286. https://doi.org/10.17705/1CAIS.03412
Cheung, C. F., Li, M. L., Shek, W. Y., Lee, W. B., & Tsang, T. S. (2007). A systematic approach for knowledge auditing: A case study in transportation sector. Journal of Knowledge Management, 11(4), 140-158. https://doi.org/10.1108/13673270710762774
Collins, R. (2017, octubre 27). A Proven Approach for Developing Knowledge Management Strategy for 2018 and Beyond [Blog]. The APQC Blog. https://www.apqc.org/blog/proven-approach-developing-knowledge-management-strategy-2018-and-beyond
Cuadrado-Barreto, G. (2020). Gestión del conocimiento en la universidad: Cuestionario para la evaluación institucional. Revista Iberoamericana de Educación Superior, XI(30), 201-218. https://doi.org/10.22201/iisue.20072872e.2020.30.596
Daghfous, A., Ahmad, N., & Angell, L. C. (2013). The KCRM knowledge audit: Model and case illustration. VINE, 43(2), 185-209. https://doi.org/10.1108/03055721311329954
Dalkir, K. (2005). Knowledge Management in Theory and Practice (1.a ed.). Elsevier. https://doi.org/10.4324/9780080547367
de Freitas, V. (2017). Nivel de Madurez en Sistemas de Gestión del Conocimiento en Instituciones de Educación Superior: Un Estudio de Caso desde un Enfoque Holístico. GECONTEC: Revista Internacional de Gestión del Conocimiento y la Tecnología, 5(1), 83-102. https://www.upo.es/revistas/index.php/gecontec/article/view/1990
Demchig, B. (2015). Knowledge Management Capability Level Assessment of the Higher Education Institutions: Case Study from Mongolia. Procedia - Social and Behavioral Sciences, 174, 3633-3640. https://doi.org/10.1016/j.sbspro.2015.01.1082
Fernandes, J. M., Pereira, A. D. S., Reis, L. P., & Silva, S. E. (2019). Knowledge Management in public services: A model applied in a public university. Pensamento & Realidade, 34(3), 107-124. https://doi.org/10.23925/2237-4418.2019v34i3p107-124
Fteimi, N. (2015). Analyzing the Literature on Knowledge Management Frameworks: Towards a Normative Knowledge Management Classification Schema. ECIS 2015 Completed Research Papers, Spring, Paper 51. https://doi.org/10.18151/7217318
Girard, J., & Girard, J. (2015). Defining knowledge management: Toward an applied compendium. Online Journal of Applied Knowledge Management, 3(1), 1-20. https://www.iiakm.org/ojakm/articles/2015/volume3_1/OJAKM_Volume3_1pp1-20.pdf
Guevara B., J. C., Cavanzo N., G. A., & Pérez P., M. (2016). Framework de gestión del conocimiento (FGC) basado en capas. Visión electrónica, 10(1), 1-10. https://doi.org/10.14483/22484728.11609
Heisig, P. (2009). Harmonisation of knowledge management – comparing 160 KM frameworks around the globe. Journal of Knowledge Management, 13(4), 4-31. https://doi.org/10.1108/13673270910971798
International Organization for Standardization. (2018). Knowledge management systems—Requirements (Estándar ISO 30401:2018(E); p. 20). International Organization for Standardization.
Kulkarni, U., & Freeze, R. (2004). Development and Validation of a Knowledge Management Capability Assessment Model. ICIS 2004 Proceedings, 657-670. https://aisel.aisnet.org/icis2004/54
Lambe, P., & Tan, E. (2013). Knowledge Audit and KM Diagnostics—Workbook.
Liebowitz, J., Rubenstein-Montano, B., McCaw, D., Buchwalter, J., & Browning, C. (2000). The Knowledge Audit. Knowledge and Process Management, 7(1), 3-10. https://doi.org/10.1002/(SICI)1099-1441(200001/03)7:1<3::AID-KPM72>3.0.CO;2-0
Meghji, A. F., Mahoto, N. A., Unar, M. A., & Shaikh, M. A. (2020). The Role of Knowledge Management and Data Mining in Improving Educational Practices and the Learning Infrastructure. Mehran University Research Journal of Engineering and Technology, 39(2), 310-323. https://doi.org/10.22581/muet1982.2002.08
Miake, A. H. de S., Carvalho, R. B. de, Pinto, M. de R., & Graeml, A. R. (2018). Customer Knowledge Management (CKM): Model Proposal and Evaluation in a Large Brazilian Higher Education Private Group. Brazilian Business Review, 15(2), 135-151. https://doi.org/10.15728/bbr.2018.15.2.3
Milton, N., & Lambe, P. (2020). The Knowledge Manager’s Handbook: A step-by-step guide to embedding effective knowledge management in your organization. (2nd ed.). Kogan Page.
Moscoso-Zea, O., Luján-Mora, S., Cáceres, C. E., & Schweimanns, N. (2016). Knowledge Management Framework using Enterprise Architecture and Business Intelligence: Proceedings of the 18th International Conference on Enterprise Information Systems, 244-249. https://doi.org/10.5220/0005916002440249
Ojo, A. (2016). Knowledge Management in Nigerian Universities: A Conceptual Model. Interdisciplinary Journal of Information, Knowledge, and Management, 11, 331-345. https://doi.org/10.28945/3607
Pantoja Vallejo, A. (Ed.). (2015). Manual básico para la realización de tesinas, tesis y trabajos de investigación (2.a ed.). EOS Universitaria.
Perez-Soltero, A., Barcelo-Valenzuela, M., Sanchez-Schmitz, G., Martin-Rubio, F., Palma-Mendez, J. T., & Vanti, A. A. (2007). A Model and Methodology to Knowledge Auditing Considering Core Processes. The ICFAI Journal of Knowledge Management, V(1), 7-23. http://aperez.mx/Knowledge_Audit_ICFAI2007.pdf
Pierre, A., Ardines, S., & De Leon, A. (2017). Propuesta de un modelo de gestión de conocimiento colaborativo en la Universidad de Panamá: Caso de estudio Facultad de Informática, Electrónica y Comunicación. Revista Científica Centros, 7(1), 1-22. https://revistas.up.ac.pa/index.php/centros/article/view/278
Real Academia Española. (2020). Proyecto, proyecta | Diccionario de la lengua española. En «Diccionario de la lengua española»—Edición del Tricentenario. https://dle.rae.es/proyecto
Rubenstein-Montano, B., Liebowitz, J., Buchwalter, J., McCaw, D., Newman, B., & Rebeck, K. (2001). A systems thinking framework for knowledge management. Decision Support Systems, 31(2001), 5-16.
Secundo, G., Elena- Perez, S., Martinaitis, Ž., & Leitner, K.-H. (2015). An intellectual capital maturity model (ICMM) to improve strategic management in European universities: A dynamic approach. Journal of Intellectual Capital, 16(2), 419-442. https://doi.org/10.1108/JIC-06-2014-0072
Serenko, A. (2021). A structured literature review of scientometric research of the knowledge management discipline: A 2021 update. Journal of Knowledge Management, 25(8), 1889-1925. https://doi.org/10.1108/JKM-09-2020-0730
Smuts, H., van der Merwe, A., Loock, M., & Kotzé, P. (2009). A framework and methodology for knowledge management system implementation. Proceedings of the 2009 Annual Research Conference of the South African Institute of Computer Scientists and Information Technologists on - SAICSIT ’09, 70-79. https://doi.org/10.1145/1632149.1632160
Straujuma, A., & Gaile-Sarkane, E. (2018). An Alumni knowledge management model for sustainable higher education and research institution management. Journal of Business Management, 15, 77-88. https://doi.org/10.32025/RIS18011
Taheri, L., Shafazand, M. Y., Pa, N. C., Abdullah, R., & Abdullah, S. (2017). A knowledge audit model for requirement elicitation: A case study to assess knowledge in requirement elicitation. Knowledge and Process Management, 24(4), 257-268. https://doi.org/10.1002/kpm.1553
Tiwana, A. (2000). The knowledge management toolkit: Practical techniques for building a knowledge management system. Prentice Hall PTR.
vom Brocke, J., Simons, A., Riemer, K., Niehaves, B., Plattfaut, R., & Cleven, A. (2015). Standing on the Shoulders of Giants: Challenges and Recommendations of Literature Search in Information Systems Research. Communications of the Association for Information Systems, 37, 205-224. https://doi.org/10.17705/1CAIS.03709
Wiig, K. M. (1993). Knowledge Management Foundations—Thinking about Thinking—: How people and organizations create, represent, and use knowledge (Texas). Schema Press.
Zabaleta de Armas, M. I., Brito Carrillo, L. E., & Garzón Castrillón, M. A. (2016). Modelo de gestión del conocimiento en el área de TIC para una universidad del caribe colombiano. Revista Lasallista de Investigación, 13(2), 136-150. https://doi.org/10.22507/rli.v13n2a13
